Property and Cancellation Policies
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. We will charge your credit card within 2 days after we have confirmed your reservation.
The hotel has the right to cancel your reservation if we do not receive thePre-Payment Deposit. We will send you a cancellation confirmation via email immediately after canceling your booking.
• We believe the children are our future, but you still have to be 18 years old and present to book a room
• A valid photo ID is required upon check-in
• All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for a guarantee of arrival
• Our room rates are always awesome, and they are subject to change.
• Group trips are fun! When booking, keep maximum occupancy rules in mind- two people max for rooms with a single bed (Queen or King) and four people max for rooms with multiple beds. Got babies? We’ve got pack-and-play and cribs available upon request, subject to availability.
Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:
Standard Rate:
• If the guest cancels more than 30 days in advance, the total amount of the reservation will be refunded.
• If the guest cancels less than 30 days in advance, the 50% prepayment is non-refundable.
• If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are not refunded.
• In case of a no-show, the total price of the reservation will be charged and is non- refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest must send a cancellation request stating the reservation number via email to the following address: hermoso.santorini@gmail.com
• All cancellations are confirmed via email immediately after the reservation has been canceled.
Non Refundable Rate:
The total price of the reservation will be charged right away after booking and is non-refundable.
Room Policy
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.
Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges.
The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them.
